Our refund policy varies by product. Please see to below to view the appropriate refund policy.
Domain Registration – Refund Policy
Due to the nature of domain registrations we do not offer any returns or refunds after purchase (with exception to .ca registrations, which can be cancelled during the “Add Grace” period of 5 days). It is very important to double check the spelling of the domain name before you process the order. Our automated registration system will process the domain exactly as typed. Once a Domain registration has been submitted to the registry for processing we are unable to reverse the process or offer any returns or refunds of any type (excluding .ca registrations in “Add Grace” 5 day period).
SSL Certificate – Returns and Refund Policy
We offer a full 30 day cancellation and refund guarantee for Symantec, GeoTrust, Thawte, RapidSSL, Comodo, and Trustwave SSL certificate products.
If you wish to cancel an SSL certificate order for a return/refund please create a support ticket to our sales department with your specific request. This can be done from within the account management area (client portal). Please include the order number and product details for the items you wish to return. All cancellation requests must be submitted to us through our ticketing system. If you need assistance submitting the request, please contact us for help.
Any items subject to a successful return and/or refund must not be in use and has to be un-installed and deleted. ValueHost. may refuse a cancellation request and/or refund for any product that is in use, not un-installed, or not deleted.
Web Hosting – Returns and Refund Policy
We offer a 45 day cancellation and refund policy for all shared web hosting plans. If you’re not satisfied simply cancel within 45 days to have your money refunded.
If you wish to cancel a web hosting order and receive a full refund please create a support ticket to our sales department with your specific request. This can be done from within the account management area (client portal). Please include the order number and details for the items you wish to cancel and receive a refund for. All cancellation requests must be submitted to us through our ticketing system.
Before cancelling a web hosting package with us, we recommend that you have it set up and functioning elsewhere before making your request. If you have any web sites or emails associated with the hosting package you have requested to cancel, they will become non-functional and all your data will be deleted.
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